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Terms and Conditions

Every hiring calculation starts and finishes from our central point and is subjected to the current rate of VAT.On Bank and Public holidays you would be charged extra. Please ask about the applicable rates if you consider hiring a car on any of these days. Car parking, tolls and portage are charged separately Any parking tickets gained by the request of the client asking the chauffeur to 'wait here' shall also be charged at cost.

All the hard cases, boxes or luggage must be placed in the boot of the car. Only a reasonable amount of hand luggage may, with the chauffeur's approval, be carried inside the car. The company expressly prohibits any person other than the chauffeurs from driving their cars Based on the traffic condition the chauffeur will decide the route taken to the destination and will not exceed the permissible speed limit. If a traffic condition like road closures, accidents, unforeseen heavy traffic or natural disasters prevents etc the driver from arriving on time, Phantom Chauffeur Services must not be held liable for the loss incurred due to the delay.

The company strictly prohibits any person other than the chauffeur from driving their cars. Phantom Chauffeur Services is not responsible for personal goods left in the vehicle. The company strictly prohibits any person other than the chauffeur from driving their cars. We recommend that you allow the chauffeur to open the car door, as any damage incurred to the door that hirer opens (onto a post/other vehicle/passing motorbike/pushbike etc) shall be paid by the hirer Any job quoted for a set fee for a specific journey including hours and miles to be travelled is calculated on the information received at the time, and any excess hours or miles travelled over and above that quoted will be charged at the standard rate. Any damage to the vehicle inside or out caused by the client or the clients guests neglectful acts shall be paid for in full, together with loss of earnings if the vehicle has to be removed from the fleet for repair at the current daily hire rate for that vehicle Smoking is strictly prohibited in any of our vehicles Gratuities are left to the client's discretion but may be added to the bill if requested.

Cancellation Policy

Any booking cancelled within 24 hours of the time of hire will forfeit 100% of the cost.Any booking cancelled within 72 hours of the time of hire will forfeit 50% of the cost. There will be no charge for cancellations over 72 hours. However if a specific vehicle and chauffeur has been requested and a deposit has been paid to secure their request or additional items or services have been purchased on behalf of our clients then we reserve the right to retain the deposit and charge in full for the services/items lost.Any work we undertake shall be subject to these conditions with no exception, so please ensure you read and fully agree to these terms.